WORST SCAMMER COMPANY! This is long but WELL worth the read.
REPAIR MAN WAS THREATENING ME IN MY HOME & WOULDN’T LEAVE UNTIL POLICE WERE CALLED!
I only gave one star because you have to put at least that.
This company comes in, very unprofessional, barely lifts a finger and tells you that $380 is needed to service the machine. Additional parts will be needed but they can’t tell me how much it will cost.
I asked for a written Quote to show my husband as he was paying, but not home. The repair man refused to write the quote on any company papers and threw a blank post it with $380 written on it!
I went in the other room and called my husband to inform him what was happening. He agreed it was too much and i passed on the message to the technician who then started to get angry, throw my belongings around, toss papers at me and tell me how stupid i am.
It was arranged prior that the $80 fee to come to my house, would be charged to my husbands credit card after the appointment. The repair man started to threaten me when i didn’t have the proper funds to pay him directly in cash.
He refused to give me his name and i had to call the company to inform them of the situation and that the police will be called. The lady on the other end of the phone was LAUGHING!!! while she heard me yelling for him to leave my property.
KEEP in mind that I am a young female and to have a stranger in my home is scary in any situation. Let alone one that is threatening me and refusing to leave.
The man finally grabbed his bag, threw his note book at my face and left the condo. I spent the next half hour speaking to the same operator on the phone who informed me she would pass this situation to her manager and call me back ASAP.
I never received a call, so when i called back i was directly connected to the “customer service manager” which i doubt. Since when is the highest manager i can speak to, connected by pressing 0 on the 1-877 touch pad number?
This “highest manager” that they have, asked me “WHY are you even calling us if you don’t plan on going through your repairs?” She did not care about what happened at all. Even though i had every right to yell, i was still calm and she started talking over me and yelling at me. Then hung up and never called back.
WOW i am just shocked at how grown humans do business. This is disgusting. On top of having my time and money wasted, i am now scared to be home alone because a company of crazy rude men, know my address.
Please save yourself the trouble and money.
Approximate cost of services:
C R. Oakville, ON