Reviews

Zero stars. Completely unethical

Zero stars. Completely unethical, $80 plus tax for nothing. $280 once in the house to even diagnose the problem. Run from this company as fast as you can. Nobody works like this.

Approximate cost of services:
$280.00

Author:
Gonzo G. Toronto, ON

Source:
yelp.ca

I wish I had read these reviews BEFORE I wasted $316

I wish I had read these reviews BEFORE I wasted $316!!!! My experience sounds awfully familiar to the several I have just read. Was quoted $80 for them to come out and assess the problem, but once in my home, the cost jumped to $280 and they had my husband sign a waiver that said they would try to fix the problem without the part. Less than one hour later, the repair guy was gone …and by gone, I mean on vacation, unbenounced to us, as he promised he would not leave us hanging and would order the part. 3 weeks later, I called the company, learned he was on vacation , and then told they could not find my part. WHAT?????? So, naturally, I asked for a $200 refund and agreed to eat the $80 cost I had been originally quoted. The woman I spoke with in customer service actually told me that “everyone deserves a vacation”. I was so pissed. I attempted to tell her that his vacation was not the issue; but rather the fact that I was in fact “left hanging” for three weeks and that even when I had taken the initiative to call, I was told that the part could not be found. She told me that the $280 was for the assessment and the work he had done. When I asked for clarity as to what he had done, she told me that she was not a technician and could not tell me the exact wording. I then asked to speak with the technician, but was refused this as well, and I was told it was agains their policy.

The story continues almost one month after they originally came out and my fridge remains broken……

I plan to call the Better Business Bureau this evening. I can’t believe I was so naive. I have never ever experienced such theft and horrendous customer service.

Approximate cost of services:
$316.00

Author:
Gabe N. Vaughan, ON

Source:
yelp.ca

DON’T EVER call these little scammers

Please pass this on.. I recently had to have a washer repaired for one of my tenants and I called a company called “Appliance Repair Guys” I am warning all of you DON’T EVER call these little scammers.. My mission is to make everyone aware..They are scammers! 318$ just to tell me what was wrong with it and they want another 500$ to fix the timer.. For that price I could of bought a brand new washing machine with a warranty.. Pass this message on to all your friends.. If there is one thing I can’t stand are dishonest crooks.. Appliance Repair Guys are just that… They get 0 stars..

Approximate cost of services:
$318.00

Author:
John F. Parkwoods – Donalda, ON

Source:
yelp.ca

Please think carefully before using this company!

Please think carefully before using this company! Our Bosch dryer stopped working and at the time we could smell burnt rubber so we guessed it was probably the belt that had broken which is why it stopped? We told this to the person that took our call and the repairman. We were charged the $280.00 for the repairman to come out and tell us that he thinks it’s the control board that is damaged on our Bosch dryer. It would cost $875.00 for a new control board plus his labour charge but then he couldn’t be sure that was indeed the problem? So be prepared to pay more if that wasn’t the case! We told him that sounded excessive! He told us that was the problem with foreign makes like Bosch the parts are very expensive! Which is why he only buys domestic appliances. He was surprised when we told him we would have to think about it.

We called Bosch directly (don’t know why we didn’t do that first??) the repairman came took a look said it was the belt that had broken. Unfortunately he didn’t have a belt with him and that he would have to come back, he did not charge us for the visit and estimated the belt would cost $100 plus his service rate of $99.00.

Interestingly the Appliance Repair Guy forgot his ‘Bosch’ screwdriver but hasn’t returned to get it?

Approximate cost of services:
$280.00

Author:
Cedric S. Toronto, ON

Source:
yelp.ca

never ever deal with these crooks

never ever deal with these crooks. they train customer service to treat you like crap too. i want my money back and these crooks should be out of business before they rip the next customer off. They give you one price then charge you another after the job is done. when we called to speak to the manager they said they would call back…well i am still waiting. Anybody have any suggestions what we can do?

Author:
Simone M. Toronto, ON

Source:
yelp.ca

Please, do not ever call this company

Please, do not ever call this company, ever. My Whirlpool stove, only 1.5 years old, died. I need my stove as I cook a lot. So, out of desperation, I looked them up and called them because they promised to come the next day. What a colossal mistake. These guys are con artists. Same old story as everyone else — told $80 bucks at first, which would be waived if they could repair it on site. Surprise surprise, $80 bucks turned into $280 bucks. The tech claimed that he fixed the computer board by “soddering” it, but he would have to order an element. He charged us $469 for “fixing” the control board and for a deposit on the element. We agreed to it, but we realized later on that it was a total scam. I called them up and cancelled the order for the element and asked for my deposit back, which they agreed to (haven’t seen that money yet). We got another technician from a reputable company to come in. This guy showed me that all you have to do is to run a diagnostic test, and the code comes up as to what is wrong with the stove. It needed both an element and a new computer board, which the first scammer never told me because he didn’t even run a diagnostic test on it. I was absolutely furious at this so I called Appliance Repair Guys and demanded the full amount back since their tech lied that he fixed the control board in the first place. Of course, they refuse to refund all of my money. Moral of the story — these guys are liars do not ever call them, they will lie right to your face! If I could give them a zero I would.

Approximate cost of services:
$280.00

Author:
Nancy W. Kitchener, ON

Source:
yelp.ca

Anyone burned we should get together and start a class action lawsuit

AVOID!!!!! Please read reviews before using this company.

F Rating on the better business bureau. Was also formally services 4 appliances. Horrible news coverage and stories of others being scammed.

https://www.thestar.com/business/personal_finance/2014/02/28/his_fridge_still_broken_after_415_in_repairs_roseman.html

http://www.bbb.org/kitchener/business-reviews/appliances-major-service-and-repair/appliance-repair-guys-in-concord-on-1303574

https://homestars.com/companies/2814989-appliance-repair-guys

http://www.thespec.com/news-story/4330455-action-line-customers-feel-burned-by-appliance-repair-firm/

http://www.weblocal.ca/reviews-service-4-appliance-repair-toronto-vaughan-on.html

http://www.ripoffreport.com/r/appliance-repair-guys/toronto-ontario-m6e-4r5/appliance-repair-guys-on-december-26-2013-appliance-repair-guys-came-to-take-a-look-at-m-1123042

http://blog.ellenroseman.com/?p=1712

http://m.norfolknews.ca/news-story/5659991-action-line-consumers-warned-to-be-wary-of-appliance-repair-firm

Author:
Stacee C. Toronto, ON

Source:
yelp.ca

Please never ever deal with these guys

Please never ever deal with these guys. They are thief just want to take your money, I call them for repair my Samsung washer, they charged me $280 to look what is wrong? and charged me other $245.00 for the pump. but the washer still not working so i called them back, now those guys say another pump also broken so it will cost me other $1050+tax. I just to need know how much to buy new washer? Now I have to throw this washer and I lost $525.00 which I paid these guys for nothing. These guys should be out of business before they rip the next customer off. They give you one price then charge you another after the job is done.

Price and Advice

Approximate cost of services:
$280.00

Author:
Kethujan J. Toronto, ON

Source:
yelp.ca

Zero stars

As stated in all the other reviews- completely unethical! Zero stars!

Had a over the stove microwave problem and was told it would be $260 labour-and of course you sign something before they start which they are quick to bring up once you lodge a complaint -but the service call would be waived-would have preferered to pay a service call charge to tell me that the part to fix it properly would be $470 plus tax for a $350 microwave- but that was only after he wrote up the bill- then he told me it may work for a week or last longer- but only after I paid- didn’t last that long- stopped working after he walked out the door!! They also do not take cheques(afraid customers may put a stop on them I guess)

They are happy to come back and install the new part though!!

I think not!

Only wish I had read these reviews before I called them- do not be enticed by the “free” service call!

Approximate cost of services:
$350.00

Author:
Karen W. Kitchener, ON

Source:
yelp.ca

WORST SCAMMER COMPANY!

WORST SCAMMER COMPANY! This is long but WELL worth the read.

REPAIR MAN WAS THREATENING ME IN MY HOME & WOULDN’T LEAVE UNTIL POLICE WERE CALLED!

I only gave one star because you have to put at least that.

This company comes in, very unprofessional, barely lifts a finger and tells you that $380 is needed to service the machine. Additional parts will be needed but they can’t tell me how much it will cost.

I asked for a written Quote to show my husband as he was paying, but not home. The repair man refused to write the quote on any company papers and threw a blank post it with $380 written on it!

I went in the other room and called my husband to inform him what was happening. He agreed it was too much and i passed on the message to the technician who then started to get angry, throw my belongings around, toss papers at me and tell me how stupid i am.

It was arranged prior that the $80 fee to come to my house, would be charged to my husbands credit card after the appointment. The repair man started to threaten me when i didn’t have the proper funds to pay him directly in cash.

He refused to give me his name and i had to call the company to inform them of the situation and that the police will be called. The lady on the other end of the phone was LAUGHING!!! while she heard me yelling for him to leave my property.

KEEP in mind that I am a young female and to have a stranger in my home is scary in any situation. Let alone one that is threatening me and refusing to leave.

The man finally grabbed his bag, threw his note book at my face and left the condo. I spent the next half hour speaking to the same operator on the phone who informed me she would pass this situation to her manager and call me back ASAP.

I never received a call, so when i called back i was directly connected to the “customer service manager” which i doubt. Since when is the highest manager i can speak to, connected by pressing 0 on the 1-877 touch pad number?

This “highest manager” that they have, asked me “WHY are you even calling us if you don’t plan on going through your repairs?” She did not care about what happened at all. Even though i had every right to yell, i was still calm and she started talking over me and yelling at me. Then hung up and never called back.

WOW i am just shocked at how grown humans do business. This is disgusting. On top of having my time and money wasted, i am now scared to be home alone because a company of crazy rude men, know my address.

Please save yourself the trouble and money.

Approximate cost of services:
$380.00

Author:
C R. Oakville, ON

Source:
yelp.ca